FAQs - Booking
- How to book a holiday rental with NOVASOL?
- How secure is my personal information?
- How far in advance can I book?
- How am I protected with NOVASOL
- How do I change or cancel my booking?
- How do I pay?
- How do I get the rental agreement and other travel documents?
- Can I transfer my booking to somebody else?
- Why do I have to pay a breakage deposit?
- How big is the breakage deposit?
- How do I pay the breakage deposit?
- When will I get the deposit back?
- Why do I have to pay tourist tax?
How to book a holiday rental with NOVASOL?
You can book holiday rentals on our website. You are also welcome to contact our sales department. Telephone number: +45 3914 3444. Email: novasol@novasol.co.uk. Opening hours are, Monday-Friday: 9 – 18.30, Saturday 9 – 14 (CET). The sales department is closed on Sundays and on public holidays.
How secure is my personal information?
All personal information you enter when booking on the Internet NOVASOL be securely transmitted via SSL encryption to NOVASOL.
How far in advance can I book?
You can book a holiday rental for the current season. Around July, we open up for bookings for the following year. If your preferred holiday rental is not yet ready for bookings, it is possible to make a pre-order by contacting the sales department, who can advice you when the holiday rental can be booked.
How am I protected with NOVASOL
When you rent a holiday home with NOVASOL, you are automatically covered by our Security Package, which means that you are protected if you need to cancel due to acute illness, serious injury, fire, burglary, involuntary unemployment or new employment. We also offer a Money-Back Guarantee, which means, that if you find the booked holiday home cheaper for the same period in the same currency elsewhere, NOVASOL will refund the price difference
How do I change or cancel my booking?
If you wish to make changes in relation to your booking you must phone the sales department immediately or contact them by email. You find the terms and conditions as well as information about potential fees in our rental terms.
How do I pay?
If you book more than 56 days before arrival, the rental price is divided into two instalments of which the first must be paid no later than eight days after the time of booking. The first instalment is 25 per cent of the total rental price. The remaining balance is due to be paid no later than 42 days before arrival.
When placing an order less than 55 days before arrival, the entire rental fee must be paid immediately.
How do I get the rental agreement and other travel documents?
After booking you will receive an email confirmation and when you have paid, you can then download your rental agreement and travel documents electronically.
Can I transfer my booking to somebody else?
Yes, you can. If you are unable to make the trip yourself, it is possible to transfer your booking to another person without extra fees until eight days prior to your arrival. However, you must send us a written confirmation including information on the new tenant.
Why do I have to pay a breakage deposit?
The deposit is a form of security and will cover any potential damages that may occur to the holiday rental or to the grounds during your stay. Furthermore, if the consumption costs are excluded from the rental price, those costs will mostly be deducted from the deposit on the departure.
How big is the breakage deposit?
Denmark: Standard houses EUR 100 / USD 150 (Dkr. 750), houses with whirlpool EUR 150 / USD 220 (Dkr 1.100), pool houses EUR 360 / USD 520 (Dkr 2.600).
Norway/Sweden: Standard houses NOK/SEK 500-1.000, pool houses NOK/SEK 1.500-2.000.
Central Europe: between EUR 100 and EUR 400.
Southern Europe: between EUR 150 and EUR 1000.
Croatia: between EUR 50 and EUR 500.
The prices depend on the type of house and size.
On rare occassions the deposit will be higher than indicated above. Please check the size of the deposit on the house presentation under "What is included" in the price or in the booking process.
How do I pay the breakage deposit?
In general you pay the deposit in cash directly to the house owner or representative in the local currency. For bookings to Denmark you can pay the deposit, either when you book the holiday rental or when you collect the key from our service offices or representatives at arrival. You can pay in cash or by credit card.
When will I get the deposit back?
If you have booked a holiday rental in Denmark, the deposit will be refunded approximately three weeks after your departure. You will receive the deposit through a bank transfer or it will be refunded to the credit card used either for paying for the booking or the deposit.
If you have booked a holiday rental outside of Denmark, you usually settle the deposit with the house owner / contact person when you leave the house. In a few instances the deposit will be refunded with a bank transfer, therefore we recommend that you bring your IBAN and Swift numbers.
